How FastPortal works
With FastPortal organisations deliver breakthrough service every step of the way. The following innovations combined are the reason FastPortal helps organisations deliver.
Will it be easy to create automated services for my organization?
Yes, it will. FastPortal is built to automate your services. So that means your custom workflows and your logic. Just create a new service template and add the steps that are specific to your workflow. Need some inspiration? Our experience in your sector means that we’ve pre-built some amazing workflows for you to have a head start.
What makes automated services so great?
Because it lets you deliver where it counts. Organisations use service automation to reduce time spent on repetitive tasks so they can focus on what they do best: Deliver maximum value. By working through visual workflows, both client and team member work more accurate and secure, while expectations are always clearly managed.
Will I love working with FastPortal?
FastPortal has been designed for those who know how easy it is to track ‘n trace your online order or book your next trip online. That means it’s not only a delight to use for your clients, but also for you and your team. Let users sign up for your service while out for diner? Easy. While you were away, your new customer has already finished your intake and uploaded the requested documents. Game is on.
Will I still be able to give personalized service?
FastPortal means you can provide personal service no matter where you are, on demand. Whether your cliënt needs legal advice, or you are at the start of a new creative process, FastPortal will let you and your cliënt begin new services with the click of a button. Still depending on a contact form or a 9 to 6 telephone option? Let prospects sign up, provide their necessary information and continue your workflow with clear expectation management and automatic interim payments. Send and request documents, complete intake forms, chat online, generate and pay invoices. With FastPortal no customer falls through the cracks and you can be there every step of way.
What about branding control?
We think of client relationships all the time. Every time you communicate with your client – be it in person or through digital channels such as FastPortal – control over your branding is defining how customers perceive your value. That’s why all plans provide you with control over colors, your logo, the automated services and . It’s even possible to remove the FastPortal branding for Growth and Enterprise customers. But branding control in FastPortal goes further. Depending on your plan you can set the copy for worksteps of automated services, e-mail scripts, client onboarding, menu items and more. This means FastPortal let’s you set your branding, your copy, your relationship.